Effective Date: 25 August 2026
At SeyonTex, we aim to make the delivery of your orders as smooth and reliable as possible. Orders placed through seyontex.co.in are shipped using third-party shipping and logistics partners.
This Shipping Policy explains how shipping charges, delivery timelines, and shipping-related matters are handled.
1. Shipping Partners
SeyonTex works with third-party shipping and logistics partners to deliver orders to customers.
The shipping partner used for a particular order may vary depending on factors such as:
-
Delivery location
-
Serviceability
-
Product/order requirements
-
Availability of shipping services
-
Shipping rates
-
Operational considerations
We reserve the right to select the appropriate shipping partner for an order.
2. Shipping Charges
Shipping charges, where applicable, are determined based on the applicable rates and policies of the shipping partner used for the order.
The shipping cost applicable to your order will be displayed during the checkout process or communicated to you before the order is confirmed, where applicable.
Shipping charges may vary depending on factors including:
-
Delivery location
-
Package weight and dimensions
-
Shipping service selected
-
Distance
-
Applicable courier tariffs
-
Remote or non-serviceable locations
-
Other charges imposed by the shipping partner
Shipping rates may change from time to time based on the shipping partner's pricing and policies.
3. Delivery Time
Delivery timelines are primarily determined by the shipping partner based on the destination, service availability, selected shipping service, and other operational factors.
Any delivery date or estimated delivery timeframe displayed on our website or communicated to you should therefore be considered an estimated timeframe and not a guaranteed delivery date, unless expressly stated otherwise.
Delivery timelines may vary due to:
-
Location and serviceability
-
Courier network conditions
-
Weather
-
Public holidays
-
Transportation delays
-
Operational issues
-
Natural events
-
Government restrictions
-
Incorrect or incomplete delivery information
-
Other circumstances beyond our reasonable control
4. Order Processing
After an order is successfully placed and payment is confirmed, SeyonTex will process the order for dispatch.
Processing time may vary depending on product availability, order volume, operational requirements, and other circumstances.
Once the order is handed over to the applicable shipping partner, the shipment will be subject to the shipping partner's delivery network, terms, conditions, and service policies.
5. Tracking Your Order
Where tracking information is available, SeyonTex may provide the applicable tracking details to the customer.
Customers can use the tracking information to monitor the shipment through the relevant shipping partner's tracking system.
Tracking information may take some time to become active after the shipment has been handed over to the shipping partner.
6. Delivery Attempts
The shipping partner may make delivery attempts according to its applicable delivery procedures.
Customers are responsible for providing an accurate and complete delivery address and an active contact number.
If delivery cannot be completed because of:
-
Incorrect address
-
Incomplete address
-
Incorrect contact information
-
Customer unavailable to receive the package
-
Customer refusal
-
Failure to respond to the shipping partner
-
Other customer-related reasons
the shipment may be returned, reattempted, or otherwise handled according to the shipping partner's applicable policy.
Additional shipping or re-delivery charges, where applicable, may be payable by the customer.
7. Delayed Deliveries
Although SeyonTex will make reasonable efforts to support timely delivery, delivery dates and timelines are controlled by the applicable shipping partner after dispatch.
SeyonTex is not responsible for delays caused by circumstances outside our reasonable control or by the shipping partner's operations.
If your shipment is significantly delayed, please contact us at:
We will assist in communicating with the applicable shipping partner where reasonably possible.
8. Damaged or Tampered Packages
Customers are advised to inspect the package at the time of delivery.
If the package appears visibly damaged, opened, or tampered with, please document the condition of the package and contact SeyonTex as soon as possible.
Where required, we may request photographs, videos, shipment details, or other information to assist with an investigation or claim with the shipping partner.
Any claim relating to shipment damage will be handled subject to the applicable shipping partner's policies and procedures and our Return & Refund Policy.
9. Undelivered or Returned Shipments
If a shipment is returned to SeyonTex because delivery could not be completed, the next steps will depend on the circumstances and the applicable shipping partner's policy.
If re-shipment is requested, additional shipping charges may apply.
Refunds, where applicable, will be handled in accordance with our Return & Refund Policy.
10. Serviceability
Delivery availability depends on the serviceability of the destination address through our available shipping partners.
Certain locations, including remote areas or locations with limited courier coverage, may have restricted or unavailable delivery services.
If a delivery address is not serviceable, SeyonTex may contact the customer to discuss an alternative delivery address or applicable options.
11. Shipping Partner Terms
Because SeyonTex uses third-party shipping and logistics providers, certain aspects of delivery are governed by the applicable shipping partner's terms, conditions, service standards, and policies.
These may include:
-
Delivery timelines
-
Serviceability
-
Shipping tariffs
-
Delivery attempts
-
Tracking
-
Shipment handling
-
Return-to-origin procedures
-
Certain shipment-related claims
SeyonTex's shipping arrangements are therefore subject to the applicable policies of the shipping partner used for your order.
12. Changes to Shipping Policy
SeyonTex may update this Shipping Policy from time to time to reflect changes in our shipping arrangements, logistics partners, business practices, or applicable requirements.
Any updated version will be published on this page with a revised effective date.
13. Contact Us
If you have questions regarding shipping or delivery, please contact us:
SeyonTex
Address:
154/1, Pari Garden,
Lakshmipuram Main Road,
Poonamallee, Chennai – 600123,
Tamil Nadu, India.
Email:
seyontex.india@gmail.com
Website:
seyontex.co.in
Last Updated: 25 August 2026